Terms of service

Last updated January 10, 2025

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Welcome to Beach City Cleaning! By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with these terms, please do not use our services.

At Beach City Cleaning, we value your privacy and are committed to protecting your personal information. This policy applies to all our customers, subscribers, and visitors to our website.

Our Responsibilities
As a registered customer or visitor to Beach City Cleaning, we act as the "data controller" of your personal data. This means we determine how and why your information is processed.

Your Responsibilities

Review This Privacy Policy
Please read this Privacy Policy carefully. If you are a customer, we encourage you to also review any contracts or agreements between us, as they may contain additional details regarding the collection and processing of your data.

Providing Personal Information
If you share personal information about others or if someone provides us with your information, we will only use that information for the specific purpose for which it was provided. By submitting this information, you confirm that you have the right to authorize us to process it in accordance with this Privacy Policy.

Data Collection
We begin collecting data when you request a quote or use our services. Data may be provided directly by you or collected automatically. Here’s how we collect data:

Data You Provide

When you request a quote
When we contact you by phone
When you use our services
When you receive emails from us
When you chat with our customer support
When you opt in to receive marketing messages
 

Data We Automatically Collect

Your IP address, browser type and version, operating system, and device information
Pages viewed, page response times, and clickstream data
Time spent on our site and other usage analytics

Types of Data We Collect
Contact Information: Your name, email address, and phone number.
Financial Information: Payment details, including credit/debit card numbers.
Usage Data: Information on how you interact with our services.
Metadata: Data related to your interactions, including URLs visited and timestamps.

How We Use Your Data
Under data protection law, we can only process your data for specific reasons where we have a legal basis to do so. Here are the primary purposes for which we process your data:

Service Provision: To manage your account, process payments, and provide our cleaning services.
Legal Basis: Legitimate Interests

Improving Services: To analyze usage patterns and improve our offerings.
Legal Basis: Legitimate Interests

Customer Support: To assist you with inquiries and notify you about changes to our services.
Legal Basis: Legitimate Interests

Marketing Communications: With your consent, we may send you promotional messages about new services and special offers.
Legal Basis: Consent

Your Privacy Choices and Rights
Your Choices
You have the right to choose whether to provide personal data. However, if you do not provide certain information, we may not be able to process transactions or provide specific services.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

Your Rights
You have several rights regarding your personal data, including:

The right to access the personal data we hold about you.
The right to request correction of inaccurate data.
The right to request deletion of your data when it is no longer necessary.
The right to object to automated decision-making and profiling.
To exercise these rights, please contact us at info@beachcitycleaning.com

Data Security
We implement various security measures to protect the information we collect. However, please remember that no method of transmission over the Internet is 100% secure. It is your responsibility to keep your account credentials confidential.

Data Storage
Your personal data is primarily stored on secure servers located in [Insert Location]. We may also process your data in other countries where we operate or where our service providers are located.

Data Retention
We will retain your personal identifiable information for a period of up to [Insert Time Frame] from your last interaction with Beach City Cleaning. After this period, we will delete your personal data or anonymize it.

Third-Party Data Processing
We partner with third-party service providers to assist in hosting our application, managing payments, and providing customer support. Your data will only be shared when necessary, and we ensure that proper safeguards are in place to protect your privacy.

SMS Opt-In Terms and Conditions

By opting in to receive SMS notifications from BeachCityCleaning.com, you agree to the following terms and conditions:

1. Consent to Receive SMS Notifications: By providing your mobile number and opting in, you consent to receive text message alerts, updates, promotions, and other notifications from BeachCityCleaning.com. Message frequency may vary based on your interactions with us.

2. Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. BeachCityCleaning.com is not responsible for any charges that may be incurred.
 

3. Opt-Out: You can opt out of receiving SMS messages at any time by replying with the word “STOP” to any message you receive from us. Upon receiving your opt-out request, we will process your request within a reasonable time and you will no longer receive SMS messages from us.
 

4. Help: If you need assistance or more information about our SMS service, you can reply with the word “HELP” to any SMS message or contact our customer support at support@beachcitycleaning.com.
 

5. Privacy: We are committed to protecting your privacy. Your phone number and any other personal information you provide will be used solely for the purpose of delivering SMS notifications and will not be shared with third parties except as required by law. For more details, please review our Privacy Policy.
 

6. Changes to Terms: BeachCityCleaning.com reserves the right to modify these terms and conditions at any time. Any changes will be communicated via SMS or posted on our website. Your continued use of our SMS service after such modifications will constitute your acceptance of the new terms.
 

7. Eligibility: By opting in, you confirm that you are the owner of the mobile number provided or have the account holder’s permission to receive SMS messages.
 

8. Service Availability: SMS services may not be available in all areas at all times, and may be subject to product, software, coverage, or other limitations imposed by your carrier or other third parties.
 

9. Limitation of Liability: BeachCityCleaning.com is not responsible for any delays in receiving SMS messages or any other issues related to the delivery of SMS notifications.

By opting in, you agree to these SMS Opt-In Terms and Conditions. If you have any questions, please contact us at support@beachcitycleaning.com.

Cookies
We use cookies to enhance your experience on our website. You can block cookies through your browser settings, but please be aware that doing so may affect the functionality of certain features on our site.

Changes to This Policy
Beach City Cleaning reserves the right to update this Privacy Policy as needed. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.

Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at info@beachcitycleaning.com